Policies/Information

Deitra Arnette Visionary Of LA'CLUTCH BRAND

Policies


  • Please allow 6-8 business weeks  for items to ship.  All purchases are  custom designed and are considered pre-ordered items, unless you have paid for and expedited order . If you pay with an eheck, your order will not be shipped until the payment has cleared.
  • Once you have received a tracking number for your order, any issues or concerns regarding the shipment must be handed through the U.S. Postal Service, as the order is now in their possession. You can contact the U.S. Postal Service at www.usps.com,or (800)275-8777.

GENERAL STORE POLICY

  • No refunds.
  • No cancellations on already placed orders.
  • No switching/swapping items on completed orders.
  • SALE ITEMS ARE FINAL SALE . SALE ITEMS are clothing with prices ending in .00 and are FINAL SALE


  • PLEASE TAKE YOUR TIME! ENTER YOUR ADDRESS AND EMAIL CORRECTLY DURING THE CHECKOUT. DUE TO THE HEAVY VOLUME OF EMAILS, IF YOU ENTER THE INCORRECT INFORMATION, IT MAY NOT BE CAUGHT IN TIME, AND YOU WILL HAVE TO PAY ANOTHER SHIPPING CHARGE TO HAVE THE ISSUE CORRECTED. 
  • WE WILL NOT BE ABLE TO ANSWER EMAILS ABOUT AVAILABILITY AND RESTOCKS. PLEASE JOIN THE EMAIL MAILING LIST TO BE NOTIFIED WHEN RESTOCKS ARE MADE.
  • Any discount codes must be applied on the order at the time of purchase. Discounts will not be applied after an order has been completed. If you experience a problem with a discount code, contact us before you place your order @  deitraarnette@laclutchbrand.com
  • You can add insurance on your shipment if you would like for an additional charge. If you would like to add insurance to your order, you will need to contact me via email immediately after your order is placed, prior to a tracking number being printed for your order. Once the tracking number has been printed, insurance can not be added.
  • Damage, caused to turbans and clutches by fitting, wearing, or cleaning,  is not covered for replacement